Shipping Policy

Last Updated: [Dec 7th, 2025]

1. Shipping Locations

We ship within the United States only
We do not ship to:

• Canada

• International destinations

• U.S. territories

• APO/FPO addresses

2. Processing Times

Orders ship within 24–48 business hours.
Excludes weekends and holidays.

3. Shipping Rates

Shipping is calculated at checkout based on:

• Weight

• Destination

• Carrier rates

Shipping cost is the customer’s responsibility.

4. Tracking

Once shipped, tracking will be emailed automatically.

5. Lost or Stolen Packages

Once marked Delivered:

• We are not responsible for theft or missing packages

• We will help file a claim

• Replacements are discretionary

6. Incorrect Addresses

If returned due to incorrect address:

• Customer pays reshipment fee

• Original shipping cost is non-refundable

7. Damaged Packages

Take photos immediately and email us.
We will replace or refund damaged items.

8. Contact

📧 dogs@estespaw.com